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title: July 2019 FarmSmart Newsletter
description: Countdown and updates for Ag Software Success Summit.  Can cloud-based data management ease ag financing?  How we solves your support issues
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 Countdown and updates for Ag Software Success Summit. Can cloud-based data management ease ag financing? How we solves your support issues

| Not rendering correctly? View this email as a web page here. FarmSMART                  July 2019 Participants at the 2018 Ag Software Success Summit. Dear Friend, Excitement is building over the premier gathering of bottom-line ag producers and financial advisers August 19-21 in Moline, Illinois.  See the story below for the latest updates. In this month's FarmSmart: Countdown and Update for the Ag Software Success Summit. Can Cloud-Based Data Management Ease Ag Financing? How Does FBS Solve My Support Issue?                                                                                                        SDG Countdown & Updates for the 2019 Ag Software Success Summit We're closing in on the conference "launch window," but there's still time to prepare for 1, 2 or 3 full days of knowledge and networking. The premiere software knowledge and networking conference for agriculture's information managers combines three major events.  Monday, August 19   Mutual Agricultural Software Alliance Member Meeting (Call 800.437.7638 for details.) Tuesday, August 20 9 am-5 pm   Ag Software Success Summit General Session   Keynote address by Conservis founder Pat Christie and Rabobank COO Robert Lubben. Software Success user panel. Corn/Soybean production cost benchmarks. FBS/MASA "moonshot" development plan and progress. Tuesday, August 20 6 pm   Prime Rib Networking Cruise on the Mississippi Wednesday, August 21 9 am-4 pm   New Breakout Speakers Added   Daryl Ellis, MS, consultant:  Explore the Potential of Revolutionizing Data Wrangling and Reporting with PowerBI. Jeff Clemons, Director of Risk and Cyber Advisory Services, Frost CPAs: Cybersecurity Best Practices for Agricultural Entities. Lance Fulton, CPA: Controller Services Delivery Now and in the Future. Dean Dozeman, MBA, Dykhuis Farms:  Using the Export to ACH File and Direct Deposit. Plus: 10 other concurrent classroom training sessions Topics segmented by commodity and experience level Location   Downtown Moline, Illinois Call 800.659.2220 to book your room by August 3. Registration   Click here to register online.  Early bird discount closes on August 3.   Can Cloud-Based Data Management Ease Ag Financing? Farm Futures recently published a story by Mike Wilson reporting on the partnership between Conservis and Rabo AgriFinance that answers the question, "What happens when a top ag financier teams up with a leading digital farm management business?" After reading the article, consider this additional information: FBS integrates with Conservis to seamlessly convert field and inventory activities into accurate, real-time cost accounting. Both Conservis's Pat Christie and Rabo's Robert Lubben will be keynoting the FBS Ag Software Success Summit in Moline, Illinois on August 21. Q&A: How Does FBS Solve My Support Issues? Sarah Dixon, FBS Support Coordinator Q.  What's the process FBS employees follow in solving "non-routine" support questions? A. Recently we've received a lot of questions about when a project or issue will be resolved, so I thought it might be helpful to explain the process we use for working on ongoing issues for our clients. Issues and requests are reviewed by a three-person team with one person assigned to research the issue.  The time frame on when the research begins and ends is a big variable.  If your entire network is shut down, that research always takes top priority and all available resources will be directed to solving your "mission-critical" situation.  If the issue isn’t as widespread and work can still be completed, then the research will be done between scheduled calls and training sessions on a first-come, first-served basis within your support plan.  (Corporate and VIP Support plan subscribers receive first priority followed by Priority subscribers and finally, Basic clients.)  So depending on our work load this can take from a few hours to a few days.  If we determine this is an issue related to programming logic it will be transferred to our programmers.  Their queue of open cases/issues can range from between 5 and 40 items depending on the season.  If it's the busy season (October-March) and the case requires programming changes, your resolution may require several weeks.    As soon as we have an answer we'll notify you and schedule a call to walk your through the solution.  While we appreciate your reminder emails and phone calls every few days, responding to daily or hourly contact only slows down the process.  Please be patient with us: we are a small, but dedicated support staff and are doing the best we can for all of our clients!    FBS Systems, Inc.   Box 185  601 SE 19th Avenue Suite 2  Aledo,  IL   61231   US You received this email because you are subscribed to Newsletter from FBS Systems, Inc.. Update your email preferences to choose the types of emails you receive.  Unsubscribe from all future emails  |
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