SUPPORT PACKAGES

Farm Business Software. Systems Integration that works.

Support: support@fbssystems.com
Packages: Basic, Priority, VIP, Corporate and Payroll
Other Items: Pay per minute and Training & Consulting
Q&A: Commonly asked questions and answers about our software

Basic Support

Best value for single-product users

Toll-free support line

Covers all FBS modules except e.CLIPSE, Farm Trust Manager, network software
Call accepted between 9 a.m.-4 p.m. CST, Monday - Friday
Call-back within 16 business hours
Appointments can be made 8 business hours in advance)
(subject to availability
Help on FBS SERVware operating procedures only
$1.50 per minute charge / $15.00 minimum per incident
$.25 per minute discount for credit card
No charge if call is less than five minutes
No charge for calls within 60 days of purchase of new program
No charge for calls within 30 days of delivery of upgrade
$1.00 per page to send/receive FAX
$199.00 annual subscription fee includes one product upgrade
(Due July 1 each year)
25% discount for 3 or more upgrades
Version upgrade CDs are shipped in December of each year
Mid-version updates can be downloaded from the FBS website

Priority Support

Best value for multi-product users

Covers all FBS modules except e.CLIPSE, Farm Trust Manager, network software
Call back within 8 business hours
Unlimited toll-free phone service for single contact
Nighttime support 7 a.m.-10 p.m. CST, week nights November - March
Saturday service 8 a.m. -12 p.m. CST November - March
Appointments can be made 2 business hours in advance
(subject to availability)
Unlimited phone service
$520.00 annual subscription fee
(Due July 1 each year)
Upgrades at $149.00 per module
25% volume discount for 3 or more upgrades
Version upgrade CDs are shipped in November of each year
Mid-version updates can be downloaded from the FBS website

VIP Support

Our top small business service
Includes all features of Priority Support, plus:

Covers all FBS modules including e.CLIPSE, Farm Trust Manager, network software
Web session desktop sharing (broadband Internet required)
Two free hours of in-house data review/consulting
$908.00 annual subscription fee (Due July 1 each year)
Upgrades at $99.00 per module
Volume discount for 3 or more upgrades
Discount on training or consulting
Upgrades are shipped in October of each year
Version upgrade CDs are shipped in October of each year
Mid-version updates can be downloaded from the FBS website

Corporate Support

Comprehensive support for your corporate team
Includes all features of VIP Support, plus:

FBS module support for up to 3 company contacts
Four hours of custom program modifications ($600.00 value)
Membership in the FBS Advisory Council
Free registration at the annual FBS User Conference in August
$1,690.00 annual subscription fee (Due July 1 each year)

Payroll Support

Payroll support is handled through Center Point Payroll.

Fbs Technical Support will get you started and up and going,

then Center Point Payroll Support takes over.

No Support Plan

$3.00 per minute—credit card only
$25.00 minimum per call for prior version

Training and Consulting

Web sessions: $1.50 per minute or $90.00 per hour
At FBS Office: $90.00 per hour, no minimum
On-site: $105.00 per hour, $360.00 minimum plus travel expense
Consulting: $125.00 per hour, $500.00 minimum

Follow Us